Melissa holds a masters degree in clinical psychology with a concentration in research. She is also currently in the doctoral program for industrial and organizational psychology. Her specialty includes: hiring and training company staff, assessing and analyzing employee performance and satisfaction, implementing workspace and policy improvements, and conducting consumer research to improve marketing strategies. Her customer behavior studies for the company include: Assessing customer satisfaction and conducting studies about why people purchase goods or services and presenting these findings in order to provide our clients with the industry’s most superior training.